Refund and Return Policy

Refund and Return Policy

Dear Customers,

Thank you for your preference for our helicopter products. We always adhere to the concept of "customer first" and make every effort to safeguard your rights and interests during the process of purchasing and using our products, aiming to create a high-quality and worry-free shopping experience for you.

I. Strict Quality Control of Products

Before the helicopter products are delivered to you, we have implemented an extremely stringent quality management and control system. From the careful selection of raw materials to the precise manufacturing in the production process, every step follows the highest standards. Moreover, after the products are finally formed, they will also undergo multi-dimensional comprehensive performance tests, including tests simulating various complex flight environments. Only when all indicators fully meet or even exceed the requirements of industry norms will they be allowed to enter the sales channels. All of these are to ensure that the helicopters you receive are flawless in terms of quality and performance and can be safely put into use at any time.

II. Details Related to Refund and Return

(I) Order Withdrawal Mechanism

If you change your purchase intention after placing an order and before we deliver the goods to the logistics carrier for distribution, you have the right to submit an order withdrawal application to us. Once your application is verified to meet the conditions, we will initiate the full refund process in the shortest time. The refund will be accurately returned to the payment account you used when placing the order. The whole process is efficient and transparent, ensuring the absolute security of your funds.

(II) Procedures for Refund and Return

If within 7 days after you successfully receive the product, you confirm that the product has not been used and its appearance, packaging, internal accessories, etc. remain intact and do not affect secondary sales, you can apply for a refund and return. The specific steps are as follows:
Firstly, please contact our after-sales customer service in a timely manner and inform them in detail of your intention to return the product. Our customer service staff will patiently explain the return process to you and provide professional suggestions for return guidance to assist you in smoothly completing the preparatory work before the return.
You are responsible for arranging the return transportation of the product on your own and bear the corresponding freight. When choosing a logistics company, it is recommended that you select carriers with good reputations and professional services. Meanwhile, you must properly package the product to prevent damage or loss during transportation.
After we receive the package of the returned product, we will immediately organize professional personnel to conduct a detailed inspection. If the inspection results show that the product meets the return conditions, we will handle the refund procedures for you within 1 to 3 working days. The refund amount will be returned to your account according to the original payment path after deducting the preferential discounts (if any) you enjoyed when purchasing the product.

III. Handling of Abnormal Situations of Goods

If you find that the product is damaged due to logistics transportation or has quality defects when you receive the product, please be sure to collect and preserve relevant evidence by taking pictures or recording videos within 7 days after receiving the goods and promptly feedback it to us. After our after-sales team receives the evidence provided by you, they will quickly carry out investigation and verification work. Once the problem is confirmed to be true, we will take the initiative to communicate and negotiate with you and provide satisfactory solutions according to the specific situation to ensure that your rights and interests are fully safeguarded.

IV. Technical Assistance Service

During the entire life cycle of using our helicopter products, if you encounter any technical problems related to product operation, performance debugging, daily maintenance, etc., you can call our technical support hotline or contact us through the online customer service platform at any time. We have a professional technical team with rich experience and excellent skills. They will wholeheartedly provide you with one-on-one technical guidance and support services to help you quickly solve problems and ensure that you can safely and smoothly use our products and fully enjoy the fun and convenience brought by flying.

We regard customer satisfaction as the core driving force for the development of our enterprise and are committed to building a trustworthy, comfortable and convenient shopping environment as well as a comprehensive and multi-level after-sales guarantee system for you.

If you have any queries regarding return or refund,please reach out to us at rc-era@outlook.com, thank you!